FAQs

Prices come from live or recently returned supplier availability. A fare, room, vehicle, or package is only final after it has been revalidated, all taxes and supplier conditions are shown, and the booking or payment step confirms it.

You can keep your search or booking reference, but a saved result does not hold the supplier price or availability. Flights, rooms, vehicles, exchange rates, and taxes may change before you return, so the portal must check the product again.

Select an available result, review its details and rules, complete the traveller or guest information, and follow the booking and payment steps shown. A confirmation page or consultant message must provide a valid booking reference before you treat the product as confirmed.

The available checkout options are shown for the booking and may include a secure card-payment handoff, electronic transfer, or consultant-assisted payment. TravelNet Portal does not ask you to type card numbers or a CVC into an ordinary portal form.

Use the payment or ticketing deadline shown with the booking or supplied by the consultant. Airline deadlines can be much shorter than 48 hours, and hotel or package deposits follow their own supplier terms. Do not assume a fixed payment window.

The airline or other supplier may release or cancel the reservation automatically. Return to My Trips or contact the TravelNet team so availability and price can be checked again before making payment.

The supplier has not returned a concrete bookable product, or the selected product failed a fresh availability check. It is not a confirmed booking. Return to the results and choose another live option, or contact the TravelNet team for help.

Yes. Prices can move when dates, availability, cabin or room type, taxes, supplier currency, or the rate of exchange changes. Unless the applicable terms say otherwise, an unpaid or unconfirmed quote can be repriced.

For a normal portal booking, enter the required passenger, guest, and contact information in the Traveller Details step. A consultant may still request a signed form or supporting document when a supplier, corporate account, or special booking requires one.

Hotel age and occupancy rules differ, and many properties will not accept a room occupied only by minors. Include every adult and child in the search and contact the TravelNet team before payment if the room arrangement is unusual.

The standard flight search supports the trip types displayed on the search page. For a multi-city itinerary, multiple destinations, or a complex combination of flights and hotels, contact the TravelNet team for a consultant-assisted booking.

Browse the Offers page for available packages. Some offers can continue through the portal, while others require an enquiry because dates, room allocations, flights, transfers, or promotional conditions must be confirmed by a consultant.

Changes and cancellations depend on the applicable airline, hotel, car-rental, tour-operator, and supplier rules. Contact the TravelNet team before taking action. Fees and price differences may apply, and some products are non-refundable.

The traveller is responsible for valid passports, visas, transit documents, vaccinations, health requirements, and immigration checks that apply to the complete journey.

Travel insurance is strongly recommended, especially for international travel, cancellation risk, medical costs, baggage, and delays. Check the policy wording, exclusions, and cover limits before departure.

Contact Murex Travel on +27 44 690 4148 or email peter@murextravel.co.za. Keep your search, basket, order, or booking reference ready so the team can trace the correct trip.