How can we help?

Find the right place to continue a search, review a trip, check common travel questions, or contact Murex Travel.

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Murex Travel

Tel: +27 44 690 4148

Email: peter@murextravel.co.za

Contact details

Search flights

Compare routes, dates, traveller counts, cabin class, and airline preferences.

Open flights

Review my trips

See upcoming travel, past destinations, flight history, and hotel stays.

View trips

Contact support

Use the approved Murex Travel contact details when a booking needs human follow-up.

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Common checks

Before you ask for help

Before booking

  • Check traveller names exactly as they appear on documents.
  • Compare total journey time, baggage, refund rules, and taxes.
  • Confirm hotel area, room type, check-in time, and cancellation policy.

Prices and payment

  • Displayed prices are guide prices until final supplier confirmation.
  • Exchange rates, taxes, availability, and fare classes can change.
  • Payment timing and extra charges should be confirmed before commitment.

Documents and safety

  • Travellers remain responsible for passports, visas, and health rules.
  • Travel insurance is strongly recommended for cancellation and medical risk.
  • Keep supplier reference numbers and emergency contact details available.
FAQ preview

Common questions

Are the prices shown on TravelNet Portal final?

Prices come from live or recently returned supplier availability. A fare, room, vehicle, or package is only final after it has been revalidated, all taxes and supplier conditions are shown, and the booking or payment step confirms it.

Can I save a quote and return to the same price later?

You can keep your search or booking reference, but a saved result does not hold the supplier price or availability. Flights, rooms, vehicles, exchange rates, and taxes may change before you return, so the portal must check the product again.

How do I confirm a flight, hotel, or package?

Select an available result, review its details and rules, complete the traveller or guest information, and follow the booking and payment steps shown. A confirmation page or consultant message must provide a valid booking reference before you treat the product as confirmed.

How can I pay for a booking?

The available checkout options are shown for the booking and may include a secure card-payment handoff, electronic transfer, or consultant-assisted payment. TravelNet Portal does not ask you to type card numbers or a CVC into an ordinary portal form.

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